Privacy Policy

Last Updated: May 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create or modify your account, request services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, profile picture, payment method, and educational preferences.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including to:

• Facilitate language lessons and process payments.
• Send technical notices, updates, security alerts, and support messages.
• Verify your identity and prevent fraud or other unauthorized or illegal activity.
• Use tutor profile information (including names, photos, biographies, and introductory videos) for marketing, advertising, and promotional campaigns.

3. Sharing of Information

We may share your information with:

• Tutors or Students to facilitate the requested lessons.
• Third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., Razorpay for payment processing).
• In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process.

4. Payment Information Security

VokPanda uses Razorpay as a third-party payment gateway to process all transactions. We do not store your credit/debit card details, UPI PINs, or bank passwords on our servers. All sensitive payment data is handled directly by Razorpay in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

5. Security

We take reasonable measures, including SSL encryption, to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

6. Advertising & Third-Party Ad Networks

We display advertisements in VokPanda using Google AdMob. To serve relevant, personalized, or non-personalized advertisements, Google AdMob and its partners may collect, share, and use device identifiers, cookies, IP addresses, and other advertising IDs (such as GAID on Android and IDFA on iOS). You can manage personalization settings or opt-out of interest-based ads directly within your device settings.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at vokpandaofficial@gmail.com.