Cookie & Tracking Technologies Policy

Effective Date: May 1, 2026 | Last Updated: August 23, 2026

This Cookie Policy explains how Stayforall Plus Services Private Limited ("VokPanda", "we", "us") uses cookies, local storage, pixel tags, and mobile software development kits (SDKs) when you visit our website (https://vokpanda.com) or use our mobile applications.

1. What Are Cookies and SDKs?

Cookies are small text files placed on your device by your web browser when you visit a website. Mobile applications use Software Development Kits (SDKs) to perform equivalent functions, such as keeping you logged in, maintaining session security, and gathering anonymous performance metrics.

2. Categories of Cookies & Technologies We Use

A. Strictly Necessary & Security Cookies (Mandatory)

These technologies are essential to enable core site functionality and security. Without them, you cannot log in or make secure bookings.

• Authentication & Session Tokens: Secure JWT tokens to verify your login identity and preserve active classroom sessions.
• CSRF & Security Tokens: Protection against cross-site request forgery attacks on forms and API endpoints.
• Load Balancing: Distributing server requests across Oracle Cloud Infrastructure nodes to ensure high availability.

B. Functional & Preference Technologies

These cookies remember choices you make to provide an enhanced, personalized experience.

• Language & Regional Settings: Remembering whether you prefer learning explanations in Malayalam, English, or Hindi.
• Flashcard Spaced Repetition State: Caching daily vocabulary review intervals and quiz progress locally for offline practice.

C. Analytics & Performance Technologies

These technologies help us understand how learners navigate VokPanda, detect app crashes, and optimize page load speeds.

• Firebase Crashlytics: Anonymous stack traces and device diagnostics to identify and resolve application errors.
• Performance Telemetry: Aggregated data on video latency and Agora classroom connection quality.

D. Advertising Identifiers (Mobile App Only)

We use Google AdMob in free guest tiers. AdMob uses advertising identifiers (IDFA on Apple iOS and GAID on Google Android) to serve non-intrusive advertisements.

3. How to Manage and Disable Cookies

You have full control over your cookie and tracking preferences:

• Web Browsers: You can configure your browser (Chrome, Safari, Firefox, Edge) to block or alert you about cookies in the browser settings. Note that blocking essential cookies will prevent login and checkout from functioning.
• iOS Devices: Go to Settings > Privacy & Security > Tracking to manage app tracking permissions.
• Android Devices: Go to Settings > Google > Ads to reset your advertising ID or opt out of personalized ads.

4. Contact Us