Refund, Rescheduling & Cancellation Policy

Effective Date: May 1, 2026 | Last Updated: August 23, 2026

Our Fair Marketplace Guarantee: VokPanda (operated by Stayforall Plus Services Private Limited) balances student flexibility with fair tutor compensation. We offer free trial demo sessions, a 100% full refund within 24 hours of booking, and equitable dispute resolutions.

1. Free 1-on-1 Trial Demo Sessions

To ensure students feel completely confident in their tutor selection, every student is entitled to schedule free 1-on-1 trial demo sessions with participating tutors. No credit card or upfront deposit is required to book a demo session.

2. 100% Money-Back Guarantee within 24 Hours

If you purchase a course batch or 1-on-1 package and decide not to proceed, you are entitled to a 100% full refund within 24 hours of purchase, provided the first live class session has not already commenced. No questions asked.

3. Student Lesson Cancellations & Rescheduling

More than 6 Hours Notice: Students may reschedule any 1-on-1 session up to 6 hours prior to the scheduled start time at zero penalty.
Less than 2 Hours Notice: If a student cancels or fails to join a session without at least 2 hours prior notice, the lesson will be counted as completed to fairly compensate the educator who reserved that time slot.

4. Tutor Unavailability & No-Show Guarantee

If a tutor is unable to attend a scheduled session or fails to join within 10 minutes of start time without prior written communication, the lesson credit will be immediately restored to the student's balance, and the student may choose between:

Rescheduling the lesson with the same tutor at their convenience.
Transferring the remaining credits to another certified tutor on VokPanda.
Requesting an immediate pro-rated cash refund for all unconsumed sessions.

5. Refund Processing Timelines & Methods

All approved refunds are credited back to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI) via Razorpay.

Once initiated by our support team, refunds are typically credited to your bank account within 5 to 7 business days depending on your issuing bank's settlement cycle.

6. How to Submit a Refund Request

To request a refund under our guarantee policy, please email our support desk at vokpandaofficial@gmail.com with:

Subject: "Refund Request - [Booking ID]"
Your registered phone number and email address.
Reason for the refund request.

Our team will process and acknowledge your request within 24 hours.